Help & Contact
One place for everything: answers to the most common questions, and a direct line to us.
Contact us
The fastest way to reach us is by email: we reply within 24–48 hours on business days.
Write to us — contact@phenofirstprint.comNothing happens when you click? Copy the address and write to us from wherever you read your mail.
contact@phenofirstprint.comFrequently asked questions
Do I need an account to order?
No, you can check out as a guest with just an email address. An account simply makes it easier to track orders and save your addresses.
When will my order ship?
Orders ship from France to the rest of Europe within 3–6 business days, to a pick-up point or your door. You'll receive a tracking link by email as soon as it leaves us.
Will I pay customs or hidden fees?
No surprises: within Europe there are no customs charges, and the only cost added at checkout is a fair shipping fee. Nothing more on arrival.
Can I return an item?
Yes, you have 14 days after receiving your order to return it for a refund. See Shipping & Returns for the details.
Are your first prints really verified?
Everything we sell is new and factory-sealed, and we never break an intact seal, not even to check a colophon (판권지): the intact seal is part of what you are buying. Limited editions and box sets are printed in a single run, so their first-print status follows from the edition itself. For single volumes, “First Print” refers to our first-print sourcing: we buy at release through official Korean retail channels, while the first printing is on sale. Our Authenticity & Condition page explains exactly what is guaranteed. If you believe a sealed item you received is not a first print, tell us and we will make it right. What settles such a claim beyond argument is a full, uncut unboxing video, from the still-sealed parcel with its shipping label visible, through opening, to the colophon on camera: nothing else can show that this book came out of that parcel. Without one we look at whatever evidence there is; with one, it is immediate.
The title I want isn't in stock. Can you find it?
Very likely. Our Concierge sources specific titles and editions directly from Korea on request, and our Discord has a channel for suggesting series you would like us to stock.